If your Roomba isn’t connecting to Wi-Fi, don’t worry. We have a few tips to help you get it back up and running.
The iRobot Roomba Vacuum Cleaner is a unique device that will be extremely helpful in cleaning your house using the newest networking technologies. Synchronization with your phone via a Wi-Fi network increases the device’s convenience and functionality. In particular, users can access the compiled room map and cleaning programming through a mobile application with special software.
The iRobot Roomba is designed to clean your home’s floors quickly and efficiently. Its intelligent third-stage cleaning mechanism and twin multi-surface brushes collect and clear debris from carpets and hard surfaces.
However, despite all its functionality, like with every other device, there might be bugs and issues, one of which is that your Roomba won’t connect to Wi-Fi or that the cloud can’t talk to Roomba. Therefore, while using the iRobot Roomba vacuum cleaner, one may face these and other software problems, which we will cover in that article.
Potential Problems and Solutions
No matter how convenient cleaning with an iRobot is, sometimes it is interrupted with a message: “The cloud cannot talk to Roomba. Try again later”. The frequency of such an issue increases when the device is not used regularly. The Wi-Fi connection on the iRobot is often unreliable, so Roomba fails to establish the connection, making it one of the most common problems. But before calling a technician, make sure to go through these three steps:
- Check if the Roomba application is properly working and if the device is connected to the Internet.
- If the problem remains, try resetting your iRobot by selecting the “factory configuration reset” option in settings.
- If your Roomba still is not connecting to the cloud, check the Wi-Fi settings of your network.
If following the steps above doesn’t result, you will find other solutions for any problems associated with Roomba not connecting to the cloud below.
Charging and Power Issues
The indicators on Roombas are often confusing, unlike those on other gadgets that display flashing lights or have a green power signal. So check if your vacuum iRobot is wholly charged, its home base is plugged in, and your device is turned on.
Connection Settings and Applications
You should install the official iRobot Home application to connect the Roomba to Wi-Fi. It allows you to control the device and optimize its functions. After connecting Roomba to Wi-Fi, you can start cleaning from the app. But first, checking whether other devices are connected to your local Wi-Fi function properly is recommended. Some of them may be unable to connect because your Wi-Fi network is malfunctioning.
If none of your gadgets can connect to the Internet, you should contact your provider to check if the problem is on their side. It is essential to check for any issues with the service or settings on your phone in case it is not connecting to Wi-Fi. You can try resetting the router and updating its password for Wi-Fi troubleshooting. Then reconnect the Roomba iRobot to the Wi-Fi network. It would also help if you checked the list of routers that are known for their possible compatibility issues with Roomba products:
- Cisco RE1000
- D-Link DIR-300
- Logitec LAN-W300N/RSB
- Microsoft MN-700
- Motorola SBG6580
- Sagemcom F@st 5260
- Time Warner Arris DG869A
- Western Digital My Net AC1300-J2F
- ZTE ZXHN F670
Possibility of Overloading the Wi-Fi Network
Make sure that your Wi-Fi network isn’t overburdened. Bandwidth is always a component of determining a home’s Internet speed and overall connection quality, just like with any other Internet-connected equipment. As a rule, if there is a household with more than ten devices connected at once, it will experience bandwidth challenges.
It is especially true when these devices perform data-intensive tasks like video streaming, chatting, or online gaming. However, you can increase your Roomba’s bandwidth by disconnecting some of your devices from a Wi-Fi network.
What about Purchasing a Wi-Fi Extender
The Roomba and its Base dock station may be in the low Wi-Fi area coverage. Thus Roomba cannot connect to the cloud. That’s because signals always move within your house, mapping out its boundaries. As a result, your home, like every other, is likely to have so-called “dead zones,” where your Wi-Fi connection is either very weak or even non-existent.
If possible, set your base dock station and the router about 2 feet apart on the top floor of your house. Because Wi-Fi signals move from high to low ground, which might help improve the connection. However, a Wi-Fi extender like the TP-Link AC750 can completely solve this problem. It increases the range of your Wi-Fi signal from your router to up to 1,200 square feet. As a result, you’ll immediately notice a significant improvement in how your Roomba connects to the Internet and in the performance of your other smart home devices.
Reset Your Roomba
Your Roomba may try to connect to other Wi-Fi signals for whatever reason, leading it to keep disconnecting from your router. In this case, a factory reset is a preferable option. To accomplish that, first set your Roomba and its base near your router, and follow these steps:
- Open the iRobot Home App on your smartphone.
- Connect your Roomba and the app to the same Wi-Fi network.
- Tap the “Settings” button from the drop-down menu.
- Select the “Factory Reset” option → OK.
You may think this is your first time using the Roomba. However, it will take many hours to measure the perimeter of your home and “remember” its essential functions.
Other Common Issues
The problems described above are not the last on the list of possible difficulties. However, we are not scaring you; you must understand that even the highest-quality appliances sometimes break down. The main thing is to know which experts to turn to for help with a home appliance, and the solution will not take long. The specialists you will find on the website of consulting service Howly have enough experience and high qualifications to quickly and efficiently solve any problem related to home tech.
Why Doesn’t Your iRobot Roomba Charge
You may fix this issue by resetting the Roomba and purchasing a new charging dock. After that, again clean the contacts on the dock and the Roomba. The battery connections are now completely clean.
How to Set the Roomba’s Wi-Fi Configuration
You must finish the setup checklist if your Roomba is not connecting to Wi-Fi. You may now test whether you can use the iRobot Roomba Wi-Fi Cleaner. Bluetooth should be turned on as well. Charge the base dock station afterward, and give your vacuum cleaner a name. From now on, the Roomba will start establishing a network connection. Next, join the Wi-Fi network with your Roomba Wi-Fi vacuum cleaner. Congratulations! The iRobot Roomba Wi-Fi setup is now completed.
How Can You Fix Your Roomba Not Connecting to the Cloud
One of the most common problems is the cloud not connecting to Roomba. For example, suppose Roomba is stuck accessing the modem’s Wi-Fi signal in areas with a bad Wi-Fi connection. In that case, the Wi-Fi vacuum cleaner operates momentarily out of the router’s network range. To resolve this issue, place your router in a location with a steady Wi-Fi signal, such as a well-ventilated space. After that, restart the iRobot before rebooting the router.
What Can You Do If the iRobot Roomba Home App Isn’t Working
If your iRobot is still not working, check if your phone is connected to the Wi-Fi network. You may alter your router’s wireless settings through the setup web page once again. Then upgrade your Wi-Fi and app software to solve the problem of your Roomba app not working. Finally, if your device is not connected to the Internet, fix it.
You’re not alone if your Roomba is not connecting to the cloud. For example, there are many posts on Reddit with users having identical problems. Consider improving your Wi-Fi signal before calling customer service. As previously suggested, you may achieve this by purchasing a Wi-Fi extension or a Wi-Fi repeater. If none of the previous methods worked, contact Roomba customer service to discuss your problem.
Remember that customer service is only available during specific hours of the day and may vary depending on where you reside. It’s also important to know that you have one year from the date of purchase to make a warranty claim. In addition, please be aware that you may need to provide proof of purchase.